Getting to Yes by Roger Fisher, William Ury

Since its first publication about thirty years ago, Getting to Yes has helped millions of people learn a better way to negotiate and talk. One of the primary business texts of the modern era, it is based on the work of the Harvard Negotiation Project, a group that deals with all levels of negotiation and conflict resolution. Getting to Yes suggests a proven, step-by-step strategy for coming to mutually acceptable agreements in every sort of conflict. Thoroughly updated, it offers readers a straight- forward, universally applicable technique for negotiating personal and professional arguments without getting angry-or getting taken.

"This is by far the best thing I've ever read about negotiation. It is equally relevant for the individual who would like to keep his friends, property, and income and the statesman who would like to keep the peace." --John Kenneth Galbraith.